DuitNow88 Privacy Policy – Data Protection for Malaysian Members

DuitNow88 ("we", "the platform", or "DuitNow88") takes the protection of your personal data very seriously. This Privacy Policy details how we collect, store, use, and safeguard the information you provide when using the DuitNow88 platform — including the website, mobile app, and all related services.

This document has been prepared in accordance with the provisions of Malaysia Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. By registering for or using DuitNow88 services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to all individuals who:

• Registering an account on the DuitNow88 platform.
• Browsing the DuitNow88 website even without registering an account.
• Contacting the DuitNow88 support team through any channel.
• Participating in DuitNow88 promotions, contests, or rewards programmes.

DuitNow88 collects your personal data through two main channels — directly when you provide it to us, and automatically as you use our platform. Below is a full breakdown of the types of data we collect:

DuitNow88 uses collected personal data solely for legitimate, stated purposes. The following are the primary purposes for which your data is used:

• Account management: Creates, manages, and maintains your DuitNow88 account, including identity verification, password resets, and account-related communications.
• Financial transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX (Maybank2u, CIMB Clicks), as well as processing withdrawals to your bank account or digital wallet.
• Delivery of gaming services: Gives you access to all games on DuitNow88, including Live Casino, slots, table games, blackjack, roulette, baccarat, Dragon Tiger, Malaysia Super League and EPL football betting, badminton, and e-sports.
• Service communications: Sends important notifications regarding your account, transactions, policy changes, and security updates.
• Legal compliance: Meeting the legal and regulatory requirements applicable to DuitNow88's operations in Malaysia, including anti-money laundering (AML) and know your customer (KYC) requirements.
• Platform improvements: Analyses usage patterns in aggregate (not at an individual level) to better understand player needs and improve the DuitNow88 platform.
• Marketing communications (with consent): Sending information about DuitNow88 promotions, bonuses and new offers — only to members who have consented to receive such communications.
• Fraud prevention and security: Detect and prevent fraudulent activity, unauthorised access, money laundering, and platform abuse.

DuitNow88 does not use your data for any purpose beyond those stated above without first obtaining your explicit consent.

DuitNow88 does not sell your personal data to any third party. However, in the normal course of platform operations, we may share certain data with a limited number of third-party categories as follows:

• Payment service providers: Digital wallet and banking providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and Malaysian banking institutions receive only the information necessary to process your deposit and withdrawal transactions.
• Game providers: Gaming providers such as Evolution Gaming, Pragmatic Play, Microgaming and others receive limited session data strictly for game operation purposes. They are bound by strict confidentiality agreements.
• Technology providers: Companies that provide technical infrastructure, server hosting, analytics, and cybersecurity tools. All such parties are bound by strict data protection agreements and are not permitted to use your data for their own purposes.
• Malaysian legal authorities: Where required by law, a court order, or a Malaysian enforcement agency, DuitNow88 will disclose the necessary information to the relevant authorities.

DuitNow88 continually invests in data security infrastructure to ensure your personal information is always protected to the highest standard. Our security measures include:

• 256-bit SSL/TLS Encryption for all data transmissions between your device and DuitNow88 servers — the same standard used by leading financial institutions.
• Multi-layer firewall that continuously monitors and filters all incoming and outgoing traffic to and from DuitNow88 servers.
• Two-factor authentication (2FA) available to all member accounts as an added security layer during login.
• Regular security audits conducted by independent cybersecurity experts to identify and address any system vulnerabilities.
• Need-to-know basis data access — only DuitNow88 staff who require access to specific data to carry out their authorised duties are permitted to do so.
• Encryption of data at rest — sensitive data such as financial information is encrypted at rest within the database, not only during transmission.

While DuitNow88 takes all reasonable steps to protect your data, no system is 100% immune to cybersecurity risks. We encourage you to play your part in securing your account by using a strong password and keeping your login credentials confidential.

DuitNow88 retains your personal data only for as long as necessary to fulfil the stated purposes of collection, or as required under Malaysian law. The following are general data retention guidelines by category:

• Active account data: Retained for as long as your account remains active on the DuitNow88 platform.
• Financial transaction records: Retained for 7 years as required under Malaysian accounting and taxation laws.
• Customer support communication records: Retained for 3 years from the date of communication for reference and dispute resolution purposes.
• Technical log data: Retained for 90 days for troubleshooting and security purposes.
• Data following account closure: Personal information no longer required for legal purposes will be deleted within 30 days after account closure is confirmed.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and DuitNow88's commitment to privacy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the DuitNow88 privacy team by email at privacy@duitnow88.ws or via the platform's live chat. We will process your request within 30 business days and may request identity verification before proceeding.

DuitNow88 uses cookies and similar technologies to enhance your experience on the platform, understand how users interact with our services, and maintain the security of your session.

You can manage and delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the DuitNow88 platform and your login experience.

DuitNow88 Platform not intended for individuals under 18 years of age. We do not knowingly collect or store personal data from minors.

Should we discover that we have received personal data from an individual under the age of 18 without appropriate age verification, we will promptly take the following steps:

• Suspending the account in question immediately.
• Deleting all associated personal data from our systems.
• Returning any funds remaining in the account in accordance with established procedures.

The DuitNow88 platform may from time to time contain links to websites of our game providers or business partners. Please note that:

• The DuitNow88 Privacy Policy applies solely to the DuitNow88 platform and does not cover external websites.
• When you follow links to external websites, the privacy policy of those sites will apply, and DuitNow88 is not responsible for their privacy practices.
• We recommend reading the privacy policy of any website before providing them with your personal information.

DuitNow88 reserves the right to amend, update, or replace this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements, or the services we offer.

When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this document.
• Displaying a prominent notice on the DuitNow88 platform homepage for a minimum of 14 days.
• Sending notifications to all active members via their registered email.

Continued use of the DuitNow88 platform after any amendments take effect constitutes acceptance of the revised policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how DuitNow88 handles your personal data, please contact us through the following channels:

DuitNow88 is committed to handling all privacy-related enquiries and complaints with care and diligence. You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you are dissatisfied with how we have handled your privacy concern.